The Sales Intelligence Blog

It’s common to use service level agreements (SLAs) in customer contracts or vendor relationships to clearly define the obligations of involved parties. SLAs can also be powerful internally as well, especially in a sales team. SLAs serve two purposes. The first is to define roles within the areas of overlap between different reps. Many teams […]

Bestselling author Chris Voss has negotiated some of the most difficult deals in history. As a lead negotiator for the FBI, he found himself in more than a few life-and-death situations. From his career in the FBI to his transition to being a business consultant, Voss consistently used a tactic to gain a powerful edge […]

Too many sales conversations are falling flat and failing to engage potential customers. And according to Forbes, 74% of customers choose the first company that adds value. How can sellers use artificial intelligence (AI) on sales calls to engage prospects and help them see value in every single conversation? The key to success lies in […]

One of the most motivating factors for sales reps is their sales compensation, and it can help companies attract and creating top sales talent. Inside sales research from ZS and Reality Works found that 40% of large technology companies plan to increase their inside sales headcount. However, the sales talent space is extremely competitive and […]

What are the best sales books of all time? To find the true answer, we first turned to Amazon and other sites to find the most popular sales books, ranked by the number of reviews and their ratings. We then asked the sales industry by running a March Madness-style tournament called Sales Madness. The books […]

Sales call tracking in Salesforce improves visibility into every conversation, helping teams understand what drives pipeline, conversion, and revenue. While sales reps have more communication channels than ever, phone calls remain the most effective way to engage prospects. Unlike email or messaging, calls allow reps to have real-time, two-way conversations where tone, pacing, and intent […]

Storytelling works in sales because humans experience life as one big story. Scholars like Walter Fischer, a USC professor and researcher, have been have been studying how we interpret our experiences and how that affects human communication for decades. The resulting theory, called the Narrative Paradigm, helps explain why stories more often persuade humans than […]

Advanced call routing improves sales performance by instantly connecting inbound calls to the rep most likely to convert—based on availability, expertise, and buyer intent. Instead of sending calls to the next available rep, modern routing systems ensure high-intent prospects reach someone who can actually close the deal. The result: faster response times, better conversations, and […]

According to Gartner, businesses worldwide spend $12 billion each year on customer relationship management (CRM) systems. However, these systems are often underused due to the difficulty involved in leveraging CRM in the field. Fortunately, the mobile promise is revolutionizing CRM, “there’s an app for that.” Third-party mobile CRM apps can help mobile agents access their […]

I’ve always loved watching great films. And something that I’ve found about my favorite movies is that they aren’t just entertaining, they’ve also inspired me in countless ways. As an example, watching Jurassic Park inspired me to take a paleontology class in college. More recently, I started reading about astronomy after watching Interstellar. But when I see […]

To build a world-class sales organization, you need to be able to predict the future. And by tracking the right sales metrics, sales leaders can gain the fuel they need to make smarter decisions and help their sales teams drive more revenue than ever. So if your sales team is not already leveraging predictive analytics, […]

For sales managers with Salesforce, lead status can only tell you so much about about the state of the prospect interaction. When you need real insights into a relationship with a contact, the progress of a discussion, or where things left off, you have to read the call notes. The call notes from your reps […]