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Sales & Revenue Operations Glossary

Decode the terminology, jargon and key terms used by high-performing sales teams.

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A

Account Based Marketing
Account-Based Sales
Agent assist
AI Chatbot
AI Customer Retention
AI Customer Segmentation
AI Lead Generation
AI Personalization
ai sales copilot
AI Sales Platform
AI Sales Tools
AI Sentiment Analysis
AI-Powered Pricing
AI-Powered Voice Search
auto-dialer
automated prospecting
Average Revenue Per User (ARPU)

B

B2B Sales
B2C Sales
BANT
battle-cards
Behavioral Analytics
Business Acumen
Business Intelligence (BI)
Buyer Persona
Buyer's Journey

C

call center software
call coaching
Call Disposition
Call Recording Compliance
call routing
Call Tracking
Challenger
Churn Rate
Click-to-call
Close Rates
Cloud AI
Cold Call
conversation analytics
conversation intelligence
conversation science
CTI
Customer Data Platform (CDP)
Customer Experience Management (CXM)
Customer Journey
Customer Relationship Management
Customer Success Reps

D

Data Enrichment
Deal Intelligence
demo-to-close conversion rates
DKIM
DMARC
Dynamic Deal Scoring

E

Edge AI
email automation
Ethical AI

G

Generative AI For Sales
generative-ai
guided selling

H

Hosted Dialer
Hyperautomation in Sales

I

Ideal Customer Profile (ICP)
Inbound Sales
inside sales
IVR

L

Large Language Models (LLMs)
lead enrichment
Lead Response Rep
Lead response time
lead to revenue management
Local Presence

M

market intelligence data
Marketing Qualification Reps (MQRs)
MEDDIC
Mobile CRM

N

Natural Language Processing (NLP)
Net Promoter Score

O

On-Target Earnings (OTE)
Outbound Sales

P

Pipeline Generation
Predictive Analytics
Predictive dialer
Predictive Lead Scoring

R

rapport building
Real-Time AI Analytics
relationship intelligence data
revenue
Revenue Acceleration
revenue intelligence
Revenue Operations
revenue optimization
Revenue Performance Management (RPM)
RevOps platform

S

SaaS Strategy
sales acceleration technology
Sales Activity Management
Sales Activity Tracker
Sales Automation
Sales Cadence
Sales Call Transcription
sales coaching
sales coaching programs
Sales Coaching Software
sales conversations
Sales dashboards
Sales Development Reps (SDRs)
Sales Dialer
sales discovery call
Sales email sequence
sales email tracking
Sales Enablement Content
sales enablement manager
Sales Enablement Platforms
sales enablement tools
sales engagement
Sales engagement
Sales Execution
sales force automation
Sales Forecasting
Sales Forecasting Tools
sales funnel
Sales Gamification
Sales Intelligence
Sales management software
Sales Performance Management (SPM)
Sales Pipeline
Sales Pipeline Management
Sales Playbook
sales prospecting
Sales Quota
Sales scripts
Sales Sequence
Sales Stack
salesforce call logging
SIP
SIP Trunking

T

territory management
timezone detection

V

Voice Analytics
voice marketing automation
Voicemail Drop
VoIP

W

Warm Calling