Agent Assist refers to technology that delivers relevant information in real-time so employees can successfully navigate conversations confidently. Triggered by keywords and phrases, real-time notifications automatically pop up with applicable guidance and talking points for specific topics.
Agent assist technology is a powerful tool for revenue teams, particularly when it comes to scaling coaching and training efforts. Tailored real-time recommendations allow managers to quickly ramp new reps, increase productivity among existing sales reps, and ensure consistent communication across teams.
For example, a prospect mentions a competitor on a call, and a new rep is unsure how to move the conversation forward. With agent assist technology, a competitor’s name will instantly trigger a notification with competitive talking points so the rep can respond confidently and steer the conversation back on course.