Blogs

Although top sales companies and professionals can’t seem to agree on a single authoritative definition, sales enablement is simply the term and concept for empowering sales reps and agents. In short, sales enablement means strategically uniting the relevant information with the right salespeople at the most opportune time to help address pain points, handle objections, […]

Sales pipeline management involves tracking and organizing deals as they move through each stage of the sales cycle. A well-structured pipeline helps sales teams prioritize leads, forecast revenue, and close deals more efficiently. Companies with effective pipeline management see 28 percent higher revenue growth (Harvard Business Review). However, too many teams operate without a clear system, leading […]

Contact center automation uses AI-powered tools to handle customer interactions across phone, email, chat, and social media. It streamlines tasks like call routing, chatbot responses, and sentiment analysis to improve efficiency, reduce costs, and enhance service quality. Businesses today manage more customer inquiries than ever. Without automation, response times slow down, costs increase, and customers […]

Generative AI transforms how product managers and marketers develop, launch, and optimize products. From automating quality assurance to analyzing market trends, AI enables teams to work smarter, make data-driven decisions, and accelerate growth. AI-powered insights are already reshaping the customer experience. McKinsey reports that AI-driven product recommendations can increase sales by up to 30 percent. […]

Sales coaching is the key to unlocking peak performance. Most sales coaching processes are inconsistent, manual, and impossible to scale. Generative and Conversation Scorecards give reps and managers more straightforward access to better, on-demand coaching tailored to you and your organization. Sales managers want to help their reps succeed, yet they often lack the time […]

Call center productivity is about resolving customer issues faster, reducing agent workload, and improving service quality. AI makes this possible by automating repetitive tasks, optimizing call routing, and assisting agents in real time. AI-powered call routing ensures customers are instantly directed to the right agent, cutting down on hold times and boosting first-call resolution rates. […]

A team of all-star sales development reps (SDRs) can be your golden ticket to growth. Successful SDRs will not only source more appointments for your account executives, but also better appointments. And as long as you have competent account executives, more appointments with high-quality leads will create more opportunities and revenue. That’s why it is so important […]

Think AI in sales is a distant future? Think again. Artificial intelligence is already transforming how sales teams operate, helping them close deals faster, automate workflows, and personalize outreach at scale. In fact, top-performing sales teams are 2.8 times more likely to use AI-driven tools in their sales process (Salesforce). Sales cycles are getting longer, […]

Are you frustrated by clunky sales processes and disconnected tools? You’re not alone. Sales teams today need more than just a CRM to stay competitive. Companies with a dedicated sales enablement function see a 15 percent higher win rate on average (CSO Insights), yet many teams still struggle to find the right software to support […]

Want to hear your sales team groan? Tell them it’s time for sales role-plays. It’s the activity sales professionals love to hate because it feels awkward and uncomfortable. Role-playing combines two of the most dreaded soft skills—public speaking and acting—with a public test of career competence. It’s no wonder sales teams cringe at the mere […]

The main difference between sales enablement and sales operations is their focus and scope of impact within a sales organization. Sales enablement equips your sales team with tools, training, and content to sell more effectively, while sales operations build the infrastructure, systems, processes, and data. These processes support the entire sales function. Both roles are […]

There’s always a new “First.” We’ve been told to be “Customer First,” “Mobile First,” and “Digital First,” and now, the latest rallying cry is to be “AI First.” Each iteration has its merits, rooted in a desire to stay ahead of the curve and embrace transformative trends. But while these slogans may capture attention, they […]