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How to Optimize Your Screen for Real-Time Coaching with Moments™
Learn how to set up your screen layout for real-time coaching with Moments™. Maximize visibility and efficiency with one or two monitors.
How to Use SMS Templates in RingDNA for Faster Messaging
Simplify your communication with SMS templates in RingDNA. Quickly insert pre-built messages for faster, more consistent messaging with leads and contacts.
How to Review Call, Email, and Message Activity in RingDNA
View all call, email, and message history in RingDNA from one place. Quickly access activity logs, recordings, and AI summaries.
How to Send and Receive SMS Messages in RingDNA
Easily send and receive SMS in RingDNA. Use the Messaging Hub or Dial Pad to stay connected without leaving your workflow. Quick, compliant texting.
How to Send and Receive MMS in RingDNA
Easily send and receive MMS in RingDNA. Share media files like images and videos directly in your messages for more engaging conversations.
How to Disposition Calls in RingDNA
Learn how to disposition calls in RingDNA. Log outcomes, add notes, and sync details to Salesforce automatically for better tracking and follow-up.
How to Add Call Notes Effortlessly in RingDNA
Easily add call notes in RingDNA. Use templates or free-type notes, then sync them instantly to Salesforce for organized, actionable call records.
How to Flag a Call for Sales Coaching in RingDNA
Easily flag calls for coaching in RingDNA. Request manager feedback with one click during the call and it’s automatically submitted when the call ends.
How to Tag a Call for Quality Review in RingDNA
Tag calls for quality review in RingDNA using Report This Call. Select an issue, add notes, and notify your team instantly, even during a live call.
How to Assign Calls Linked to Multiple Salesforce Records with Multi-Select
Use RingDNA’s Multi-Select to link calls to the correct Salesforce record when a number matches multiple leads or contacts.
How Click-to-Dial from Anywhere with RingDNA
Activate RingDNA’s Click-to-Call to instantly dial phone numbers from Salesforce. Save time with one-click dialing directly from your daily workflow.
How to Record and Use Voicemail Drops in RingDNA
Easily leave professional voicemails with RingDNA. Record custom drops and insert them into calls with one click.