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How to Leave a Great Custom Voicemail Greeting with the RingDNA Dialer

3 min readMarch 24, 2022

As a savvy salesperson, you know sales are built on relationships, and a key part in building relationships is tailoring your sales approach to your buyers. This is easy to do with sales enablement and acceleration software like Guided Selling by Revenue.io, but there are plenty of other ways to improve your relationship-building skills if you’re willing to think outside the box. One simple yet often overlooked opportunity to inject personality and humanity into the selling process is with the voicemail greeting in your sales dialer. 

So if you haven’t recorded a new voicemail greeting in a while, or worse, used the default greeting, it’s time to fix that! RingDNA by Revenue.io enables you to record multiple inbound voicemail greetings. You can then select the greeting that will be played when inbound callers leave you a voicemail message. 

Setting up your custom voicemail greeting in the RingDNA Dialer

Start by opening your RingDNA Dialer, and click on the Settings icon at the bottom left of the window. In Settings, go to Custom Greeting at the top. If you have already set up custom greetings, you’ll see the library where they are displayed. 

To add a new greeting, click Add Custom Greeting, then name your greeting. We recommend that you use a short yet descriptive name that you will be able to recognize and remember in the future. Avoid naming your greetings names like “Voicemail 1.” 

Next, click Record to record your new greeting. Once you’ve recorded your custom greeting, click the Stop button. If you would like to play it back to make sure it sounds great, simply click the Play button to the right of the name of your custom greeting.

Once you’re happy with how it sounds, click Save at the bottom left of the modal. This will add your new custom greeting to your library. The last thing you need to do is make sure the box next to your new recording is checked to ensure that the greeting will be played when someone hits your voicemail. 

Key components and examples of great sales voicemail greetings

To keep your voicemail greeting professional and ensure it connects with your callers, here are a few components to consider including:

  • A friendly salutation 
  • Your name
  • Your title and company
  • A clear and concise explanation for missing the call (e.g. you’re away from the phone or are on holiday)
  • An estimate of when they can expect to hear back from you
  • An alternative mode of communication
  • If you’re out of the office, leave the name and contact of someone else they can get in touch with
  • A clear and concise call-to-action

Voicemail Scripts You Can Steal

Here are some examples you can borrow and adapt for your own custom voicemail greetings:

  • Hi, this is {name}, {title and company}. I’m either on a call or away from my desk. Please leave your name, number, and a brief message and I’ll get back to you as soon as I can. Thank you! 
  • Hi there, thanks for calling. This is {name}’s voicemail, and I’m on the other line helping a customer. But if you leave your name, number and reason for calling, I’ll call you back by the end of the day. Take care. 
  • Hello, you’ve reached {name}, {title and company}. If you need a quick response, please shoot me an email at {email address} and I’ll get back to you ASAP. If this is not urgent, leave me a message with your name and number, and I’ll get back to you within one business day. Cheers! 
  • Hi, this is {name}, {title and company}. I’m currently out on {reason for being out} until {date}. If you need an immediate response, please reach out to {alternate contact name} at {phone number} or {email address}. Thanks!

Want to learn more sales skills that will make you a stone-cold closer on the phone? Check out our ebook Every Word Counts: Words To Avoid in Sales Voicemails and our blog How to Leave the Perfect Voicemail Every Single Time

 

 

For more videos on how to get the most out of Revenue.io, visit RevU, your destination for tips, tricks and best practices in Revenue Science.

RevU, Your destination for tips, tricks and best practices in Revenue Science.

About the Author

Brandon RedlingerRevenue.io

Brandon is the Senior Director of Product Marketing at Revenue.io, the revenue acceleration platform that leverages AI to transform sales teams into high-performing revenue engines. He's passionate about the intersection between tech and psychology, especially as it applies to growing businesses. You can follow him on twitter @brandon_lee_09 or connect with him on LinkedIn.