The customer success team tasked with retaining Annual Recurring Revenue (ARR) at an enterprise telephony company was struggling with some critical challenges that threatened to limit reps’ performance:
To address these challenges, the enterprise telecommunications company implemented the complete Revenue.io platform.
Revenue.io provided a single seamless interface for calls, meetings, emails and other rep activities. By automatically logging key data from a single unified platform, Success leaders gained insights that they could trust, while giving reps time back to focus on driving retention.
As reps spent more time with customers, actionable insights and key metrics were automatically logged across dozens of turnkey dashboards. This empowered leaders to gain a real-time view of not just rep activities, but how those activities correlated to business outcomes.
Revenue.io conversation intelligence also provided conversation-level insights and surfaced opportunities for leaders to coach reps to be more successful. Meanwhile real-time conversation intelligence provided in-the-moment guidance, helping ensure reps say the right things during live conversations.
Revenue.io led to:
This case study features an enterprise telecommunications company known for its focus on networking and security solutions.
“Seeing the effectiveness of Revenue.io real-time guidance, we can now steer reps on every call.”
Senior Director of Customer Success