The Best Salesforce VoIP and Telephony Solutions for 2025

Looking for the best Salesforce VoIP and telephony solutions to power sales and customer conversations in 2025? This guide ranks the top platforms, including Revenue.io and Aircall, based on call quality, CRM integration, routing capabilities, analytics, and reliability inside Salesforce.

As sales teams navigate tighter markets and rising customer expectations, choosing the right telephony system is critical. The right solution ensures every call is routed correctly, logged instantly, and supported with the data and functionality required to drive revenue. Below, we compare the features, advantages, and best-fit use cases for each platform.

Curated by Salesforce ecosystem experts who have been building, implementing, and optimizing Salesforce telephony workflows for more than a decade.

The 10 Best Salesforce Telephony and VoIP Solutions in 2025

1. Revenue.io ringDNA Communications Hub

Revenue.io delivers one of the most complete Salesforce-native telephony solutions on the market. Built entirely on Salesforce, ringDNA Communications Hub unifies VoIP calling, call routing, recording, real-time coaching, and AI-driven insights into a seamless communications hub. Every interaction is automatically captured in Salesforce, giving teams real-time visibility across inbound and outbound conversations.

More than a phone system, Revenue.io equips reps with the tools they need to connect with buyers faster, respond to leads immediately, and follow proven workflows during every call. With advanced routing, compliance controls, and full Salesforce alignment, it serves as the core telephony infrastructure for high-performing sales organizations.

Key Features

• Salesforce-native telephony with instant call logging and data sync
• Intelligent call routing using Salesforce fields, skills, and availability
• High-quality VoIP calling across desk phones, mobile, and softphones
• Automatic call recording, transcription, and coaching workflows
• Real-time conversation guidance with Moments
• Local and international numbers with carrier-grade reliability
• Full compliance controls by region, state, or team
• Call analytics and dashboards directly inside Salesforce
• Click-to-call and inbound pop-ups on any Salesforce record
• Scalable architecture that supports global teams and complex call flows

Unique Advantage

Revenue.io is the only enterprise-grade telephony platform built directly on Salesforce that combines VoIP, AI guidance, call routing, recording, and analytics in a single unified system. Because all data lives in Salesforce, teams gain real-time accuracy and complete visibility across every inbound and outbound conversation without relying on external syncing or middleware.

Best for

Sales and customer-facing teams that want a Salesforce-native telephony platform with advanced routing, real-time AI assistance, compliance automation, and complete CRM visibility across every call.

2. Aircall

Aircall is a cloud-based VoIP phone system built for fast-growing sales teams that need simple, reliable calling integrated directly with Salesforce. With an intuitive interface and quick setup, Aircall helps teams manage inbound and outbound conversations while keeping all activity synced to Salesforce records.

Key Features

• Automatic call logging and recording synced to Salesforce
• Call routing, IVR, and queue management for inbound teams
• Global VoIP calling with local and international numbers
• Real-time dashboards for rep performance and call volume

Best for

SMB and mid-market teams that want a user-friendly VoIP system with clean Salesforce integration and minimal technical overhead.

3. RingCentral

RingCentral is an enterprise-grade VoIP and unified communications platform widely used by sales and support teams that rely on Salesforce. Its CTI integration provides click-to-call, screen pops, and full call activity capture, while advanced routing and analytics support high-volume teams.

Key Features

• Salesforce CTI with click-to-call, screen pops, and automatic activity logging
• VoIP calling with global coverage and high reliability
• Advanced IVR, call queues, and routing for complex call flows
• Unified communications across voice, video, and messaging

Best for

Large sales and customer-facing teams that need a scalable VoIP and UCaaS platform tightly connected to Salesforce workflows.

4. Dialpad

Dialpad is an AI-powered VoIP and contact center platform that integrates with Salesforce to provide automated call logging, transcription, and conversation insights. Its lightweight interface makes it popular with distributed and hybrid teams.

Key Features

• Native Salesforce integration with automatic call logging
• AI-powered transcription and call summaries
• VoIP calling across desktop, mobile, and browser apps
• Real-time analytics for call quality and rep performance

Best for

Teams that want VoIP calling combined with AI-driven visibility and conversation insights inside Salesforce.

5. 8×8

8×8 is a global VoIP and contact center platform trusted by organizations that need dependable international calling and a strong Salesforce integration. It supports both sales and support teams with flexible routing, analytics, and omnichannel communication.

Key Features

• Salesforce CTI with click-to-dial and automatic activity capture
• Global VoIP calling with reliable coverage and number availability
• Advanced call routing, IVR, and queue management
• Omnichannel support for voice, chat, SMS, and video

Best for

Global teams that need stable international calling and a versatile telephony system connected to Salesforce.

6. Vonage Business Communications (and Vonage Contact Center)

Vonage provides a robust telephony and contact center solution with a strong native integration for Salesforce users. It offers call controls, routing, and analytics that support both outbound sales and high-volume inbound interactions.

Key Features

• Salesforce integration with real-time call controls and automatic logging
• VoIP calling with configurable call flows and routing rules
• Call recording and analytics for coaching and performance tracking
• Support for voice, messaging, and contact center use cases

Best for

Teams that need flexibility across sales and service operations with a well-established telephony integration for Salesforce.

7. Genesys Cloud CX

Genesys Cloud CX is a leading enterprise contact center and telephony platform that integrates with Salesforce to support large sales and service teams. Its VoIP infrastructure and routing engine are designed for high-volume, omnichannel customer interactions.

Key Features

• Salesforce integration with real-time data exchange and activity sync
• VoIP calling with global reliability and scalable architecture
• Advanced routing, IVR, and queue management for complex operations
• Omnichannel engagement, including voice, chat, SMS, and social

Best for

Enterprise organizations that require a robust telephony and contact center platform deeply integrated with Salesforce for large-scale customer engagement.

8. Nice CXone

Nice CXone is an enterprise contact center solution offering advanced telephony, analytics, and automation. With Salesforce integration, CXone helps teams manage inbound and outbound calls while improving agent performance and customer experience.

Key Features

• Salesforce CTI integration with automatic call logging
• VoIP calling with carrier-grade reliability and global reach
• Skills-based routing, IVR, and queue optimization
• Performance analytics and quality management tools

Best for

Customer support and sales teams that need a highly configurable contact center platform with deep automation and strong Salesforce alignment.

Native vs. Non Native Salesforce Telephony Solutions

Native Salesforce telephony solutions provide real-time accuracy, simplified administration, and guaranteed data integrity because all call activity and routing logic lives inside Salesforce. Teams gain consistent visibility across inbound and outbound calls without managing external databases or sync schedules.

Non native telephony platforms can offer expanded functionality, global carrier networks, or advanced omnichannel capabilities. However, they often require additional setup, ongoing maintenance, and closer monitoring to ensure call data syncs correctly into Salesforce. These tools perform well in complex or high-volume environments but may introduce more operational overhead.

Why VoIP and Telephony Matter More Than Ever in 2025

As customer expectations rise and sales teams face increasing pressure to respond quickly, telephony has become one of the most critical components of the revenue tech stack. In a world where buyers expect fast, personalized communication, the ability to manage calls intelligently can shape win rates and customer satisfaction.

Modern VoIP and telephony solutions help teams by:

• Improving call quality, reliability, and connection consistency
• Routing inbound calls to the right rep based on skills, territory, or Salesforce data
• Capturing every call automatically inside Salesforce to maintain clean data
• Providing AI insights, summaries, and coaching opportunities
• Reducing handle times and boosting productivity
• Supporting global teams with local and international numbers
• Offering compliance controls that reduce regulatory risk

Strong telephony infrastructure is no longer optional. It is the backbone of sales, support, and revenue operations, ensuring that every inbound and outbound conversation is tracked, efficient, and optimized for better outcomes.

Final Thoughts

Choosing the best Salesforce telephony platform comes down to your team’s priorities, scale, and reliance on clean CRM data.

Choose native telephony if you want real-time accuracy, reduced maintenance, and the ability to manage routing, logging, and compliance entirely inside Salesforce. Revenue.io leads in this category by combining VoIP calling, intelligent routing, call recording, and AI coaching into a single Salesforce-native solution.

Non native telephony platforms are strong options for organizations that require global calling, omnichannel service, or enterprise-grade contact center features. RingCentral, Dialpad, 8×8, Genesys Cloud, and Nice CXone provide powerful capabilities but may require more integration oversight.

The right VoIP and telephony solution does more than connect calls. It empowers teams to respond faster, maintain better data hygiene, and create higher-quality conversations throughout the entire customer journey. With the right platform in place, revenue teams can improve efficiency, strengthen customer engagement, and build a more predictable path to growth.

Explore our competitive comparison hub to see how Revenue.io stacks up against other sales team providers.