The 7 Best Call Recording Tools for Salesforce in 2025

Looking for the best Salesforce call recording solution to improve rep coaching, compliance, and deal visibility in 2025? This guide ranks the top 7 call recording tools for Salesforce, including Revenue.io and Chorus by ZoomInfo, based on recording quality, CRM integration, and conversation intelligence capabilities.

As sales cycles grow more complex and buyer conversations shift across channels, the right call recording platform is essential for driving team performance and revenue outcomes. Below, we compare the features, integrations, and best-fit use cases for each solution.

Curated by Salesforce ecosystem experts who have been building, implementing, and optimizing call recording workflows inside Salesforce for over a decade.

7 Best Call Recording Tools in 2025

1. Revenue.io Call Recording

Revenue.io offers one of the most complete Salesforce-native call recording solutions available. Built into its broader revenue orchestration platform, Revenue.io captures, stores, and analyzes every conversation with AI-powered insights and real-time Salesforce logging.

It’s not just about recording calls; it’s about transforming them into actionable intelligence. With full integration across Salesforce records, call summaries, follow-up emails, and conversation scorecards, Revenue.io gives sales teams the visibility they need to coach more effectively and scale best practices.

Key Features:

• 100% Salesforce-native call recording and storage

• AI-generated call summaries and transcriptions

• Supervisor notes and coaching tools synced to Salesforce

• Role-based access to basic vs. AI-analyzed recordings

• Configurable compliance by state, country, and region

• Automatic call logging and recording access via Salesforce Tasks or the Revenue app

• Dashboards to track call performance, compliance, and team response times

• Downloadable recordings and call libraries for training

Unique Advantage: One of the most powerful features is Revenue.io’s ability to capture and log 100% of sales call recordings natively in Salesforce, while layering in real-time AI insights, coaching annotations, and compliance automation. From supervisor notes to complete transcriptions and searchable recordings, Revenue.io turns every call into a scalable coaching and training opportunity, all within your existing CRM workflows.

Best for: Sales teams that want secure, compliant call recording with deep Salesforce integration, real-time coaching tools, and AI-driven visibility across every sales conversation.

2. Aircall

Aircall is a cloud-based phone system that offers call recording as part of its native Salesforce integration. It’s designed for SMB and mid-market teams needing reliable voice and analytics tools.

Key Features:

• Automatic call recording with on/off controls per user or number

• Seamless logging of recordings as links in Salesforce

• Call tagging and note-taking for context

• Access recordings via Aircall dashboard or Salesforce task

• Real-time team performance analytics

Best for: SMB sales teams that need basic call recording with clean Salesforce integration and minimal setup.

3. Dialpad AI Voice

Dialpad’s AI-powered platform provides real-time call transcription, sentiment analysis, and seamless syncing with Salesforce. It’s designed to enhance both call recording and coaching capabilities.

Key Features:

• Automatic call recording with real-time transcription

• Call recordings logged directly in Salesforce records

• Searchable transcriptions for reviewing keywords and context

• Live coaching insights based on sentiment and talk-time

• AI summaries of conversations available post-call

Best for: Sales and support teams that want AI-powered transcription and coaching layered onto recorded conversations in Salesforce.

4. CloudTalk

CloudTalk is a global VoIP solution with native Salesforce integration and call recording features built for international teams.

Key Features:

• Automatic call recording with download/export options

• Recordings linked to Salesforce contacts, leads, and opportunities

• Customizable recording rules per country or team

• Playback available in CloudTalk or via embedded Salesforce widgets

• Basic analytics and call quality tracking

Best for: International sales teams needing flexible call recording across regions with reliable Salesforce syncing.

5. RingCentral for Salesforce

RingCentral integrates tightly with Salesforce and offers robust call recording across both voice and video channels.

Key Features:

• On-demand or automatic recording of calls and meetings

• Recordings stored securely and linked to Salesforce records

• User-level permissions for access to recordings

• Ability to pause/resume recording to meet compliance needs

• Works across RingCentral desktop and mobile apps

Best for: Larger orgs using RingCentral as a unified communication platform and needing call recording inside Salesforce.

6. JustCall

JustCall is a popular sales communication tool with native Salesforce integration and built-in call recording capabilities.

Key Features:

• Auto-recording for inbound and outbound calls

• Call recordings synced to Salesforce leads, contacts, or tickets

• Download/share options with internal stakeholders

• Call tagging and notes alongside recordings

• Agent-level controls for compliance

Best for: Sales and support teams that want affordable call recording with straightforward Salesforce integration.

7. Convin

Convin is a conversation intelligence platform that specializes in AI-based call analysis and Salesforce syncing for coaching and QA.

Key Features:

• Records and transcribes sales calls with searchable AI summaries

• Syncs recordings and insights with Salesforce CRM fields

• Tracks objection handling, keywords, and rep behavior

• Enables managers to leave coaching comments on recordings

• Detailed analytics dashboard to evaluate call quality trends

Best for: Revenue teams focused on rep development and conversation analysis within Salesforce.

Native vs. Non-Native Salesforce Call Recording Tools

Native Salesforce call recording solutions give teams unmatched visibility, faster access, and cleaner data by keeping everything within the Salesforce ecosystem. These tools reduce the need for external platforms, which simplifies compliance, user access control, and maintenance.

Non-native call recording tools can offer advanced functionality, but they often introduce delays, syncing errors, or disconnected workflows, mainly when sales data is spread across systems.

Why Call Recording Tools Matter More Than Ever

Sales conversations are one of the richest sources of insight into what actually drives revenue. Yet many teams don’t fully capitalize on that data. Here’s why that’s a costly mistake:

• Reps forget over 50% of what was said on a call within one hour

• Managers lack consistent visibility into what top reps say differently

• Compliance risks grow as more teams sell across regions and verticals

• New hires ramp 2x faster with real-world call examples and feedback

• AI and coaching tools are only as good as the data that fuels them

The best sales tools automatically log recordings, layer in analytics, and make it easy for managers to coach reps at scale.

Final Thoughts

Choosing the right Salesforce call recording solution comes down to your business priorities:

• Choose native tools for fast access to recordings, strong compliance, low maintenance, and real-time Salesforce integration. Revenue.io, Dialpad, and Aircall stand out here.

• Consider non-native options if you need AI features, deep analytics, or global coverage that might not be available within the Salesforce ecosystem.

At the end of the day, the best recording tools don’t just store calls, but instead turn every conversation into a revenue engine. Whether you’re coaching reps, improving talk tracks, or tracking compliance, the right call recording solution makes Salesforce a more powerful sales platform.