(888) 815-0802The 8 Best Dialpad Alternatives & Competitors 2025
Looking for the best Dialpad alternatives to improve call quality, AI-powered insights, and sales or support productivity in 2025? This guide ranks the top cloud calling and contact center platforms, including Revenue.io, Aircall, and RingCentral, based on AI capabilities, CRM integration, and scalability.
Dialpad is widely known for its AI-driven cloud calling, real-time transcription, and voice intelligence. It is a strong option for teams that want built-in AI features without heavy setup. As organizations scale, however, many teams require deeper CRM alignment, more advanced sales coaching, broader contact center functionality, or greater flexibility across global operations.
This comparison highlights the leading Dialpad competitors for 2025. From Salesforce-native sales dialers like Revenue.io to enterprise contact center platforms such as Five9, Talkdesk, and Amazon Connect, each solution offers distinct strengths depending on calling volume, team structure, and operational complexity.
Curated by sales and revenue technology experts with more than a decade of experience evaluating and implementing cloud calling and contact center platforms, this guide is designed to help teams select solutions that improve call performance, streamline workflows, and scale communication without sacrificing reliability or insight.
TL;DR: Dialpad Competitor Comparisons
| Tool | Best For | Key Differentiator |
|---|---|---|
| Revenue.io | Salesforce-based sales teams | Salesforce-native dialer with real-time coaching and revenue intelligence |
| Aircall | SMB sales and support teams | Simple cloud phone system with fast setup and CRM integrations |
| RingCentral | Mid-market and enterprise organizations | Unified voice, video, and messaging at global scale |
| JustCall | Growing sales and support teams | Calling and SMS in one easy-to-deploy platform |
| CloudTalk | Teams with international calling needs | Global call center solution with strong CRM integrations |
| Talkdesk | Sales and support contact centers | AI-powered routing, automation, and analytics |
| Five9 | Large enterprises | Advanced call routing, predictive dialing, and enterprise analytics |
| Amazon Connect | Highly technical, cloud-native teams | Fully customizable contact center built on AWS infrastructure |
When selecting these Dialpad alternatives, the focus was on what matters most to modern sales and support teams:
- Reliable call quality and platform stability.
- AI capabilities that enhance conversations and coaching.
- Strong CRM integrations to connect calls with outcomes.
- Scalability across sales, support, and contact center use cases.
These factors are critical for teams that depend on voice as a primary engagement channel. Each platform on this list was evaluated for its ability to support growth, maintain data accuracy, and deliver meaningful insights without adding operational complexity.
Let’s take a closer look at how each solution compares.
8 Best Dialpad Alternatives in 2025
1. Revenue.io
Ideal for: Salesforce-based sales teams that need advanced dialing, real-time coaching, and revenue intelligence tied directly to call activity.
Subtext: Replace standalone cloud calling with Salesforce-native dialing, live coaching, and revenue-level visibility.
Revenue.io is a Salesforce-native sales dialer and revenue orchestration platform designed for teams that rely on calls to generate and progress pipeline. While Dialpad focuses on AI-powered telephony and transcription, Revenue.io connects every call to CRM data, deal stages, and forecast outcomes inside Salesforce.
The platform’s Moments™ capability delivers live coaching and contextual prompts during calls, helping reps follow talk tracks, handle objections, and stay aligned with deal strategy in real time. All calls, notes, and outcomes are automatically logged to Salesforce, ensuring complete activity visibility without manual effort.
Revenue.io is purpose-built for sales execution and coaching, making it a strong Dialpad alternative for revenue teams that need more than transcription and call summaries.
High Value Features
- Salesforce-native inbound and outbound dialer
- Real-time call guidance and coaching with Moments™
- Automatic call logging, summaries, and CRM updates
- Activity-based deal scoring tied to call engagement
- Revenue Intelligence dashboards for call and pipeline visibility
- Guided selling workflows for consistent rep execution
- Generative Scorecards for scalable call coaching and QA
- Deep integrations with Salesforce, Slack, Zoom, Google Meet, Teams, and communication tools
Pricing
Custom pricing based on team size, dialing volume, and Salesforce configuration. Designed for mid-market and enterprise sales teams operating in Salesforce.
Who’s Better: Revenue.io vs Dialpad
Revenue.io is best suited for Salesforce-centric sales organizations that want calling, coaching, and revenue intelligence in one platform. It ties call activity directly to deals and forecasts, providing real-time execution visibility.
Dialpad is a strong option for teams seeking AI-powered calling and transcription across sales and support, but it does not offer the same depth of Salesforce-native integration or sales-focused coaching workflows.
For teams that depend on calling to drive revenue and want full CRM alignment, Revenue.io is a more complete alternative to Dialpad.
2. Aircall
Ideal for: SMB sales and support teams that want a simple cloud phone system with fast deployment and CRM integrations.
Subtext: Enable inbound and outbound calling quickly with a lightweight, easy-to-manage cloud phone platform.
Aircall is a cloud-based phone system designed for sales and support teams that need calling without complex setup. It offers inbound and outbound voice, basic call routing, and integrations with popular CRMs and help desk tools.
Compared to Dialpad, Aircall emphasizes ease of use and speed to value rather than AI-driven insights. It is commonly adopted by smaller teams that want reliable calling, call recording, and straightforward reporting without extensive configuration.
Aircall does not offer advanced real-time coaching or deep revenue analytics, but it covers the core calling needs for teams that want a focused phone solution.
High Value Features
- Cloud-based inbound and outbound calling
- Call routing, IVR, and queue management
- CRM and help desk integrations for call logging
- Call recording and basic analytics
Pricing
Tiered pricing based on users and feature set. Commonly used by small to mid-sized sales and support teams.
Who’s Better: Aircall vs Dialpad
Aircall is a good fit for teams that want a simple and easy-to-deploy phone system. Dialpad offers more built-in AI features such as live transcription and keyword tracking.
Teams prioritizing speed, usability, and minimal setup may prefer Aircall. Teams looking for deeper AI-powered call insights may lean toward Dialpad.
3. RingCentral
Ideal for: Mid-market and enterprise organizations that need a unified business communications platform.
Subtext: Centralize voice, video, and messaging across teams with enterprise-grade reliability.
RingCentral is a cloud communications platform that combines business phone systems, video meetings, and team messaging into one solution. It is widely used by organizations that want standardized communications across departments.
As a Dialpad alternative, RingCentral competes on scale, reliability, and breadth, rather than AI-first calling. It supports global calling, advanced administrative controls, and integrations with CRM and productivity tools.
RingCentral is less sales-specific than Dialpad or Revenue.io, but it is well suited for organizations that want calling as part of a broader collaboration stack.
High Value Features
- Unified voice, video, and team messaging platform
- Enterprise-grade uptime and global calling coverage
- Advanced call routing and administrative controls
- CRM and productivity tool integrations
Pricing
Tiered pricing based on users and features, with plans ranging from SMB to enterprise deployments.
Who’s Better: RingCentral vs Dialpad
RingCentral is better suited for organizations that need company-wide communications beyond sales or support. Dialpad focuses more on AI-powered voice intelligence for conversations.
Teams prioritizing reliability and unified communications may prefer RingCentral. Teams that want AI-driven calling insights may find Dialpad more aligned with their needs.
4. JustCall
Ideal for: Growing sales and support teams that want calling and SMS in one easy-to-deploy platform.
Subtext: Combine cloud calling and text messaging to support outbound and inbound workflows.
JustCall is a cloud phone and messaging platform designed for small and mid-sized teams. It supports inbound and outbound calling, SMS, and basic automation, making it suitable for sales follow-ups and customer support use cases.
Compared to Dialpad, JustCall places less emphasis on AI-driven insights and more on simplicity and multi-channel communication. It integrates with popular CRMs and help desk tools to ensure calls and messages are logged correctly.
JustCall does not offer advanced coaching or conversation intelligence, but it provides a straightforward way to manage voice and text communication from a single system.
High Value Features
- Cloud-based inbound and outbound calling
- SMS and WhatsApp messaging for sales and support
- CRM integrations for call and message logging
- Call recording and basic reporting
Pricing
Tiered pricing based on user count and communication volume. Commonly adopted by SMB and growth-stage teams.
Who’s Better: JustCall vs Dialpad
JustCall is a good option for teams that want calling and SMS combined with minimal setup. Dialpad offers more advanced AI features such as live transcription and conversation insights.
Teams prioritizing text-based follow-ups and affordability may prefer JustCall. Teams that want AI-powered voice intelligence may find Dialpad better suited.
5. CloudTalk
Ideal for: Sales and support teams with international calling needs and distributed operations.
Subtext: Support global calling with CRM-connected workflows and call center functionality.
CloudTalk is a cloud call center platform built for teams that operate across multiple regions. It offers inbound and outbound calling, call routing, and performance analytics with strong international number coverage.
As a Dialpad alternative, CloudTalk stands out for its global reach and call center flexibility rather than AI-first features. It integrates with major CRMs and support platforms to ensure call activity is visible across teams.
CloudTalk focuses on call operations and performance tracking, making it well suited for support-heavy teams or globally distributed sales organizations.
High Value Features
- International calling with local numbers in multiple countries
- Inbound and outbound call center workflows
- CRM and help desk integrations for activity tracking
- Call monitoring, recordings, and performance analytics
Pricing
Tiered pricing based on call center features, user count, and calling volume.
Who’s Better: CloudTalk vs Dialpad
CloudTalk is better suited for teams that need international coverage and call center functionality. Dialpad offers stronger built-in AI features for transcription and call insights.
Organizations with global sales or support teams may prefer CloudTalk. Teams focused on AI-driven call intelligence may lean toward Dialpad.
6. Talkdesk
Ideal for: Sales and support teams operating contact centers that require advanced routing, automation, and analytics.
Subtext: Manage high-volume customer interactions with AI-powered contact center workflows.
Talkdesk is a cloud contact center platform designed for organizations with complex inbound and outbound calling needs. It supports voice channels alongside automation, analytics, and quality management to help teams scale customer interactions.
As a Dialpad alternative, Talkdesk offers significantly more contact center depth, including skills-based routing, call monitoring, and performance management tools. It is commonly used by organizations with dedicated customer support or inside sales teams that handle high call volumes.
Talkdesk is less focused on individual rep coaching or sales execution workflows, making it better suited for contact center and customer experience environments.
High Value Features
- Cloud-based inbound and outbound contact center calling
- AI-powered call routing and automation
- Quality management and call monitoring tools
- CRM and help desk integrations for unified customer data
Pricing
Enterprise pricing based on agent count, features, and call volume.
Who’s Better: Talkdesk vs Dialpad
Talkdesk is a stronger option for organizations that need full contact center functionality with advanced routing and analytics. Dialpad is easier to deploy and better suited for smaller teams focused on AI-powered calling.
Companies running large support or service centers may prefer Talkdesk. Teams seeking lightweight cloud calling with built-in AI may find Dialpad sufficient.
7. Five9
Ideal for: Large enterprises with complex inbound and outbound contact center operations.
Subtext: Support high-volume calling with enterprise-grade routing, automation, and analytics.
Five9 is an enterprise cloud contact center platform built for large-scale customer engagement. It offers inbound and outbound dialing, intelligent routing, IVR, and workforce management across global operations.
Compared to Dialpad, Five9 provides far more advanced contact center capabilities, including predictive dialing and skills-based routing. It is commonly used in regulated or high-volume environments where reliability and scalability are critical.
Five9 is not designed for lightweight sales dialing and typically requires more implementation effort than simpler cloud phone systems.
High Value Features
- Enterprise-grade inbound and outbound contact center calling
- Predictive and automated outbound dialing
- Workforce management and performance analytics
- CRM integrations for customer and interaction tracking
Pricing
Enterprise pricing based on agent seats, features, and call volume.
Who’s Better: Five9 vs Dialpad
Five9 is best suited for large enterprises with complex contact center requirements. Dialpad is more appropriate for smaller teams that want AI-powered calling without heavy operational overhead.
Organizations prioritizing scale, compliance, and advanced call handling may prefer Five9. Teams focused on speed and simplicity may lean toward Dialpad.
8. Amazon Connect
Ideal for: Organizations building highly customizable, cloud-native contact centers on AWS.
Subtext: Design flexible contact center workflows using AWS infrastructure and services.
Amazon Connect is a cloud contact center service offered by AWS. It enables organizations to build custom inbound and outbound call flows using AWS tools and integrations, offering maximum flexibility and scalability.
As a Dialpad alternative, Amazon Connect is fundamentally different. It is not an out-of-the-box phone system, but a developer-centric platform that requires technical resources to configure, maintain, and optimize.
Amazon Connect is best suited for organizations with strong engineering or cloud teams that want full control over contact center architecture.
High Value Features
- Cloud-native contact center built on AWS
- Highly customizable call flows and routing
- Integration with AWS analytics, AI, and data services
- Pay-as-you-go pricing based on usage
Pricing
Usage-based pricing is determined by call volume, minutes, and AWS services used.
Who’s Better: Amazon Connect vs Dialpad
Amazon Connect is better suited for organizations that need deep customization and scalability and have the technical resources to support it. Dialpad is easier to deploy and manage for teams that want AI-powered calling without engineering overhead.
Companies building bespoke contact center solutions may prefer Amazon Connect. Teams seeking a ready-to-use cloud phone system may find Dialpad more practical.
Why We Chose Revenue.io as the Best Dialpad Alternative
After reviewing the leading Dialpad alternatives in 2025, Revenue.io stands out as the strongest option for sales organizations that rely on calling to drive pipeline and operate within Salesforce. It goes beyond cloud telephony by combining dialing, real-time coaching, and revenue intelligence in a single, CRM-native platform.
Revenue.io’s primary advantage is its deep Salesforce integration and focus on sales execution. Every call is automatically connected to accounts, opportunities, and pipeline stages, giving leaders clear visibility into how call activity impacts revenue outcomes. Reps benefit from live guidance through Moments™, while managers gain consistent insight into call quality, deal risk, and rep performance without manual review.
While Revenue.io is not positioned as a lightweight or low-cost phone system, it delivers significant value for teams that need more than AI transcription or basic calling. It is built for sales teams that want structured execution, consistent coaching, and accurate activity data tied directly to forecast and pipeline performance.
For Salesforce-based sales teams that depend on outbound and inbound calling, Revenue.io is the best Dialpad alternative for scaling productivity, improving coaching, and maintaining CRM accuracy. For organizations looking for a general-purpose cloud phone system or contact center outside of Salesforce, platforms such as Dialpad, RingCentral, or Talkdesk may be a better operational fit.
