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How to Quickly Review and Search Call Transcripts

Learn how to scan, search, and analyze call transcripts to uncover insights without replaying entire conversations.

  1. On any conversation, scroll down to access the full transcript, where you can quickly search, scan, and review everything that was said.

  2. Use the search bar to enter any keyword and instantly jump to that moment in the transcript. This is ideal for fast review, coaching, or sharing key insights.

  3. Navigate to the Keywords tab to analyze product mentions, competitor names, and other tracked terms for intelligence.

  4. Open the Annotations tab to review and add annotated call segments that highlight coaching opportunities or key moments.

  5. Click into the Questions tab to see all questions asked during the call. These are automatically surfaced for easy follow-up and analysis.