When the Covid-19 pandemic hit, this benefits provider needed a telephony solution that would not only empower remote reps to connect with more key decision makers, but also uncover deeper insight into the conversations that sales and customer service reps were having with buyers.
In addition, managers constantly felt like they “had to be everywhere at once”, and found it difficult to know who needs coaching, why they need coaching and how to coach them.
The company decided to implement the Revenue.io platform because it could empower them to solve sales engagement, coaching, insight and more from within one single platform. According to their Head of Sales and Marketing, “One of the top reasons we selected Revenue.io is that it could achieve in one solution what we were previously utilizing many different platforms to accomplish.” By consolidating solutions, the company could streamline training processes which supports faster onboarding time.
The RingDNA Global Communications Hub empowers reps to dial and have more conversations with key decision makers. And since calls, dispositions and other crucial data points are automatically logged in Salesforce, managers can gain a real-time view of reps’ activities and outcomes even when reps are working remotely.
Conversation AI empowers sales managers to scale the expertise of top performers. “Conversation AI has given us the ability to coach new hires with the best practices of our top producers,” stated their Head of Sales and Marketing. “We’ve seen a big decrease in ramp time as a result.”
With Moments™ , managers can empower reps with real-time contextual guidance. “We can serve key business data that helps our reps better serve our clients and ensure that we provide an exceptional client experience,” stated their Head of Sales and Marketing. “Our managers can finally be ‘everywhere at once’.”
“With Moments™ we can serve key business data that helps our reps better serve our clients and ensure that we provide an exceptional client experience. Our managers can finally be everywhere at once.”
-Head of Sales and Marketing
Thanks to RingDNA, reps are having 70% more calls with key decision makers every month. The Revenue.io platform has also led to a 33% decrease in rep onboarding time.
With increases in productivity, real time guidance and more impactful coaching, reps are also seeing major bottom-line results. “One rep that was struggling before implementing Revenue.io, exceeded quota by 120% this year.”
This case study features a provider of benefits administration and technology, broker and consulting services, payroll solutions and other comprehensive tools and strategies to businesses of all sizes.
“Conversation AI has given us the ability to coach new hires with the best practices of our top producers. We’ve seen a 33% decrease in ramp time as a result.”
Head of Sales and Marketing