In this episode, Dave and I talk about retaining customers, up-selling, and minimizing the churn among subscribers by enabling Customer Success Teams to achieve their mission.
Dave Blake is the founder and CEO of ClientSuccess, a platform that helps Customer Success team proactively manage, retain and grow their existing customer base. Among the topics we discuss are:
What’s your most powerful sales asset?
Building genuine relationships.
Who’s your sales role model?
Chris Harrington: President of Domo.
What’s one book that every Customer Success Manager should read?
Start with Why: How Great Leaders Inspire Everyone to Take Action by Simon Sinek
What music is on your playlist right now?
Dave listens to all types of music ranging from boy bands, thanks to his five daughters, to Tabernacle Choir.
What’s the first sales activity you do every day?
Dave focuses on deepening his relationships every day with customers and prospects.